June 20, 2024

NYC Mayor Extends Water Bill Debt Forgiveness Program, Saving New Yorkers $12 Million and Bringing in $80 Million

New York City Mayor Eric Adams marches in the annual Greek Parade honoring Greek Independence. 5th Avenue and 62nd Street, New York, NY. Sunday, April 30, 2023. Photo Credit: Tommy Torres/Mayoral Photography Office
New York City Mayor Eric Adams marches in the annual Greek Parade honoring Greek Independence. 5th Avenue and 62nd Street, New York, NY. Sunday, April 30, 2023. Photo Credit: Tommy Torres/Mayoral Photography Office

New York City Mayor Eric Adams and the Department of Environmental Protection (DEP) Commissioner Rohit T. Aggarwala announced on May 1, 2023, that the city’s successful water bill amnesty program will be extended through May 31, 2023. Initially slated to last only 90 days, the program has already cleared $12 million in interest for 86,000 customers and brought in more than $80 million from delinquent accounts. The program has also provided low-income homeowners with $4.2 million in billing credits.

Funds recovered through the program are used to invest in the city’s water system, maintain and upgrade critical infrastructure, and keep water rates low. Enforcement actions, including possible water service shutoffs, will be initiated for customers who do not pay delinquent bills or enter payment plans.

Mayor Adams emphasized the importance of the program, stating that it allows more New Yorkers to clear their debts and save on interest, while the funds received help maintain the city’s critical water infrastructure and keep costs low. DEP Commissioner Aggarwala expressed satisfaction with the program’s success, adding that serious consequences await those who do not pay their bills.

The water bill amnesty program has led to the first sustained reduction in DEP’s delinquent accounts balance since the COVID-19 pandemic. Extensive outreach efforts were conducted to maximize program exposure, and data shows that 85% of customers who set up a payment plan stay on it and successfully clear their debt.

To receive amnesty and confirm eligibility or for more information, customers can visit DEP’s water amnesty website, call (718) 595-7000, or visit a borough office.

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